Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"8f74872b990ea85627d70255133a920e13ffe691_lout","branding":{"id":"18","key":"fm","name":"Facilities Management","portalBaseUrl":"/servicedesk/customer/portal/18"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b786097-323e-4795-a2e5-fc61e8b2ecbb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjFkNDgwMy0xMmM4LTQ5ZmEtYjZlYi0xMTdmZGFhMTE0MzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiNzg2MDk3LTMyM2UtNDc5NS1hMmU1LWZjNjFlOGIyZWNiYiI6WyJyZWFkIl19LCJleHAiOjE3NjY1Njg3MjgsIm5iZiI6MTc2NjU2ODEyOH0.78xDCB0FfFu7btnktIYuw9AEs565DiGgOLkaixgXOCQ&client=a21d4803-12c8-49fa-b6eb-117fdaa11438&mode=fit","logoId":"0b786097-323e-4795-a2e5-fc61e8b2ecbb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"Ontario Police College","userInitialAnnouncementHeader":"How to navigate the Service Desk","userInitialAnnouncementMessageWiki":"<p>Search for common help topics using the search bar above. For example, if you cannot log in to OPCVA, type “login help” into the search bar.</p>\n<p>You can also select a specific service portal below.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"Ontario Police College","announcementHeader":"How to navigate the Service Desk","announcementMessage":"Search for common help topics using the search bar above. For example, if you cannot log in to OPCVA, type “login help” into the search bar.\n\nYou can also select a specific service portal below. ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#19223d","helpCenterTitleColor":"#e4e4e4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0993c132-7095-4557-9666-a182e23426b8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjFkNDgwMy0xMmM4LTQ5ZmEtYjZlYi0xMTdmZGFhMTE0MzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5OTNjMTMyLTcwOTUtNDU1Ny05NjY2LWExODJlMjM0MjZiOCI6WyJyZWFkIl19LCJleHAiOjE3NjY1Njg3MjgsIm5iZiI6MTc2NjU2ODEyOH0.A_kX9v-Setlre0QC9F7vi-MZQZxYwcM0fnRfGC0N5JQ&client=a21d4803-12c8-49fa-b6eb-117fdaa11438&height=300&mode=fit","bannerMediaApiFileId":"0993c132-7095-4557-9666-a182e23426b8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"fm","projectId":10045,"serviceDeskId":18,"name":"Facilities Management","description":"<p>Raise a request for Facilities Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"134","name":"Questions for facilities","descriptionHtml":"","callToAction":"Questions for facilities","introHtml":"<p>Send us a question or make a general request.</p>","icon":10549,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[41],"key":""},{"id":"131","name":"Report a maintenance issue","descriptionHtml":"","callToAction":"Report a maintenance issue","introHtml":"<p>Log a maintenance concern that needs our attention.</p>","icon":10520,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[41],"key":""},{"id":"132","name":"Request a move","descriptionHtml":"","callToAction":"Request a move","introHtml":"<p>Need help with your upcoming office or desk move? Log your request here.</p>","icon":10538,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[41],"key":""},{"id":"267","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"266","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"135","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"152","name":"Internal Ticket","descriptionHtml":"","callToAction":"Internal Ticket","introHtml":"<p>For OPC Maintenance to submit tickets</p>","icon":10550,"iconUrl":"https://get.support.opcva.ca/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General Building"}],"orderMapping":{"40":[131],"35":[131,134],"41":[131,134,132],"38":[131],"39":[132,131]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"08222086-221b-3f37-95df-f532169e133f","appLinkName":"System Confluence","appLinkUrl":"https://opcva.atlassian.net/wiki","spaceKey":"FM","spaceName":"Facilities Management","spaceUrl":"https://opcva.atlassian.net/wiki/spaces/FM","isServer":false},"labels":[],"projectKey":"FM","serviceDeskId":18,"kbLinkDomainURLs":["https://opcva.atlassian.net","https://get.support.opcva.ca"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjFkNDgwMy0xMmM4LTQ5ZmEtYjZlYi0xMTdmZGFhMTE0MzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY1NjkzMjgsIm5iZiI6MTc2NjU2ODEyOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tcrpA8orx2Ewep2XBV9Ny4ZXJ6TT9KmfT0zVpugn6fc","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"a21d4803-12c8-49fa-b6eb-117fdaa11438","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Ontario Police College","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://opcva.atlassian.net/wiki","kbLinkDomainURLs":["https://opcva.atlassian.net","https://get.support.opcva.ca"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/18?xdm_e=https%3A%2F%2Fget.support.opcva.ca&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlYjQyMTdjZTE4NGM0MWIwOTU4OWNlMDU0OTJiYmQ4NDZmMDE4ZjM0MWM5NWIyNmJjYzFkNTY3ODc3YmEyYTcyIiwiaXNzIjoiMzFmYjBmNTAtNzFjYS0zMGQ4LWJkNTQtYTU3YjU0OThiYjhjIiwiY29udGV4dCI6e30sImV4cCI6MTc2NjU2OTAyOCwiaWF0IjoxNzY2NTY4MTI4fQ.hbcn_7NCiG64LzqTOGoZ_mTqFU6GOIFCqh1-l5RZ3M8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjMxZmIwZjUwLTcxY2EtMzBkOC1iZDU0LWE1N2I1NDk4YmI4YyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL29wY3ZhLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2dldC5zdXBwb3J0Lm9wY3ZhLmNhIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJGTSIsImlkIjoiMTAwNDUifX19LCJleHAiOjE3NjY1NjkwMjgsImlhdCI6MTc2NjU2ODEyOH0.EZfJW-ZAlhjGBIel-kiglPsxYle9k7EGr_RMoAcdDfs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://opcva.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.opcva.ca\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FM\\\",\\\"id\\\":\\\"10045\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FM\\\",\\\"project.id\\\":\\\"10045\\\",\\\"servicedesk.serviceDeskId\\\":\\\"18\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.support.opcva.ca\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=18&location=footer&xdm_e=https%3A%2F%2Fget.support.opcva.ca&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxYWQ2MmQzN2FmZDdjZThkMDJiOTI5ZTJiMzdjMWM1MjA2M2E2Mjc1ZTNmNjAwZDE1MDczZGFkZGM5OGI0OTY4IiwiaXNzIjoiMzFmYjBmNTAtNzFjYS0zMGQ4LWJkNTQtYTU3YjU0OThiYjhjIiwiY29udGV4dCI6e30sImV4cCI6MTc2NjU2OTAyOCwiaWF0IjoxNzY2NTY4MTI4fQ.pQx7gOKnGVa7sGOoOvOICpHe0WRbbnZLEGGcPjtXDg0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjMxZmIwZjUwLTcxY2EtMzBkOC1iZDU0LWE1N2I1NDk4YmI4YyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb3BjdmEuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZ2V0LnN1cHBvcnQub3BjdmEuY2EifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkZNIiwiaWQiOiIxMDA0NSJ9fX0sImV4cCI6MTc2NjU2OTAyOCwiaWF0IjoxNzY2NTY4MTI4fQ.n3zScuxQtzJFTc15sEIBxOkRvOxkORTA05O8xTl6bVM\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://opcva.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.opcva.ca\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FM\\\",\\\"id\\\":\\\"10045\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FM\\\",\\\"project.id\\\":\\\"10045\\\",\\\"servicedesk.serviceDeskId\\\":\\\"18\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://get.support.opcva.ca\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}